Refund policy

What happens if Yearcrest isn't what you wanted. Nothing here takes away rights you have under consumer law.

Packs

If you're not happy with a pack, ask for a full refund within 14 days of buying it, and you'll get one — no questions asked. Packs are sold by Paddle, our merchant of record, which makes the refund to the card or account you paid with. Ask through the link in Paddle's receipt email, at paddle.net, or write to support@yearcrest.com and we'll arrange it.

Once refunded, the pack ends: the crest or group goes back to what it was without one. Nothing you made is deleted.

After 14 days a pack isn't refunded, but it never renews on its own, so there's nothing to cancel.

Framed prints

Each framed print is made to order from your own design, so we can't take it back because you've changed your mind, or for a mistake in the design as it was ordered — please check it before you order.

If it arrives damaged, faulty or misprinted, tell us at support@yearcrest.com within 14 days of delivery, with your order number and photos of the problem. We'll send a replacement, or refund you in full if you'd rather. You won't need to send the faulty one back unless we ask, and if we do, we pay for it. Refunds for framed prints go back through Paystack to the card you paid with, usually within 10 working days.

Asking

Write to support@yearcrest.com. We answer within two working days.